One of the most challenging aspects of moving to a new country is adjusting to administrative differences. This week, I sat down with Ahmad to discuss his experience working with Wheelhouse after his move to the United States. Ahmad shared how Wheelhouse helped him address a significant medical bill and advocated for the importance of a critical appointment. He described Wheelhouse as an invaluable resource for accessing care and recognized programs like this as vital interventions for newcomers.
Having worked in healthcare himself, Ahmad understands the importance of creating systems designed solely to assist others in navigating health challenges. Ahmad recently arrived in the United States from Afghanistan with his wife. Like many new Americans, he and his wife faced difficulties understanding the complex healthcare system. They needed assistance accessing basic services such as checkups, vaccine appointments, and surgeries, which can be incredibly confusing to arrange. Ahmad explained how Wheelhouse’s support enabled them to manage a costly bill and schedule an essential appointment.
This challenge is not unique to Ahmad and his family—it is a common experience for many new Americans. Ahmad noted that a lack of health insurance often creates significant obstacles, and even with Medicaid, unexpected bills can arise. Since healthcare systems vary widely around the world, providing new Americans with information on navigating the U.S. system is essential.
Ahmad emphasized the importance of having support during such a transition, noting that solving problems together is far more effective than doing so alone. He shared how Wheelhouse allowed his family to access crucial services. When asked what advice he would give to other new Americans, Ahmad said, “Find an organization to help guide you! The information is new and different.” He also highlighted the valuable support he received from Emily at Wheelhouse, stating, “They are kind people. They always answer questions and help find solutions.”
Ahmad’s story exemplifies the power of kindness and support. During what many call “the season of giving,” it’s essential to reflect on how we can help others. Addressing the lack of support in explaining the U.S. healthcare system is crucial, as is creating systemic change to provide new Americans with educational resources upon their arrival.
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